Marguerite Rose
Refund & Returns Policy
Overview
At Marguerite Rose, we take pride in providing the highest quality cut and dried flowers from our Devon gardens. We understand that sometimes you may need to return items or request a refund, and this Refund and Returns Policy outlines our clear guidelines, designed to make the process as straightforward as possible.
Cut Flowers
We carefully inspect all cut flowers before dispatch to ensure they arrive in perfect condition. However, If your cut flowers arrive damaged, please contact us within 24 hours of delivery and provide photographs of the damaged flowers and packaging. We’ll then offer either a full refund or a replacement bouquet at our discretion.
Orders for cut flowers can be cancelled up to 48 hours before the scheduled delivery date for a full refund. Orders cancelled within 48 hours of delivery may be subject to a 50% cancellation fee. Once cut flowers have been dispatched, cancellations cannot be accepted.
Dried Flowers
We pack your dried flower orders with the utmost care. However, If your dried flowers arrive damaged, please contact us within 24 hours of delivery and provide photographs of the damaged flowers and packaging. Once reviewed, we will promptly dispatch a replacement bunch to you or provide a full refund at our discretion. It’s worth noting that minor colour variations are not considered a fault. This is simply a charming characteristic of natural dried flowers, and colours can also appear differently depending on your screen settings.
For eligible dried flower items (those not listed in our Exceptions section below), we have a 14-day return policy from the date your parcel was delivered. To be eligible for a return, these dried flowers must be in the exact condition you received them: unused, still secured in their original wrapping, with all tags intact, and in their original packaging. We’ll also need your receipt or proof of purchase. Upon receiving your return, we will carefully inspect the items, and a refund will only be processed if we are certain they have not been used. Please note, you will be responsible for the postage costs of returning these items unless they arrived damaged or faulty. The original shipping fee paid on your order is non-refundable for these returns.
Exceptions
We are unable to accept returns or provide refunds for certain items due to their custom, bespoke, or perishable nature. This includes custom-made wreaths, individual bespoke orders, custom or personalised arrangements, items damaged due to improper care or handling, seasonal or special order items, or items marked as final sale. Should there be a fault with a bespoke order, we’re happy to arrange a replacement or exchange; however, a refund for these particular items cannot be provided.
How to Request a Return or Refund
To initiate a return or refund, email us at info@margueriterose.co.uk with your order number and reason for the return or refund. Please include photographs if you are reporting damaged or poor-quality items. Wait for our confirmation and further instructions before sending anything back. For dried flower returns, please package items securely and send them to:
Marguerite Rose,
Maranatha,
Black Dog,
Crediton, EX17 4QU
Additional Information
All refunds will be processed in GBP (British Pounds). For orders paid in other currencies, the refund amount may vary due to exchange rate fluctuations. We reserve the right to refuse returns that don’t meet our policy requirements.
Contact Us
If you have any questions about our refund and returns policy, please contact us:
Email: info@margueriterose.co.uk
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed