Marguerite Rose
Terms & Conditions
Introduction
These Terms and Conditions (“Terms”) govern your use of the Marguerite Rose website (margueriterose.co.uk) and the purchase of products from us. By accessing, browsing, or using our website and placing orders with us, you agree to be bound by these Terms. Please read them carefully before making a purchase. If you do not agree with any part of these Terms, you should not use our website or services.
Definitions
“Marguerite Rose,” “we,” “us,” or “our” refers to Marguerite Rose, a business operating in England and Wales. “You” or “your” refers to the customer, website visitor, or any user accessing our website and purchasing our products. “Products” refers to the cut flowers, dried flowers, and any other related items or services we sell through our website. “Website” refers to margueriterose.co.uk.
Ordering
When placing an order through our website, you confirm that all details provided (including billing, delivery, and contact information) are accurate and complete. Your order constitutes an offer to purchase a product from us. All orders are subject to acceptance by us. Once we accept your order, we will send an order confirmation email, which will specify the products ordered, the price, and estimated delivery details. A legally binding contract between us is formed when we send this order confirmation email. We reserve the right to refuse any order for any reason, including but not limited to product unavailability, errors in pricing or product description, or suspicion of fraudulent activity. If we refuse an order after payment has been processed, we will issue a full refund.
Prices and Payment
All prices displayed on our website are in British Pounds Sterling (GBP) and include Value Added Tax (VAT) where applicable, at the current rate. We reserve the right to change product prices at any time without prior notice, but any changes will not affect orders for which you have already received an order confirmation. Payment for all products and services must be made in full at the time of ordering. We accept payment via major credit and debit cards (e.g., Visa, Mastercard, American Express) and may offer other secure online payment methods such as PayPal, Apple Pay, or Google Pay. All payment transactions are processed securely by our third-party payment providers.
Product Information And Availabilty
We make every reasonable effort to display our products as accurately as possible on our website, including their colour, texture, and appearance. However, actual products may vary slightly from the images due to factors such as monitor settings, natural variations in flowers, and lighting conditions. These minor variations are not considered a fault. For cut flowers, specific varieties and shades may be subject to seasonal availability and market conditions. In such cases, we reserve the right to substitute flowers of equal or greater value and similar style, ensuring the overall aesthetic and quality of your arrangement is maintained. We will always endeavour to inform you of significant substitutions where practical.
Delivery
Delivery terms, charges, and available delivery areas (national vs. local) are subject to our separate Delivery Information policy, which forms part of these Terms. We aim to deliver products within the specified timeframes indicated at the point of order and in our Delivery Information. However, please understand that delivery dates are estimates and delays may occasionally occur due to unforeseen circumstances beyond our control (e.g., adverse weather, courier issues, traffic). We shall not be liable for any such delays. Risk of loss or damage to the products passes to you upon successful delivery to the address you provided. It is your responsibility to ensure that the delivery address is accurate and that someone is available to receive the delivery.
Product Care and Longevity
Cut flowers are perishable goods, and their longevity is highly dependent on proper care and environmental conditions. We provide general care instructions on our website, fresh flower care instructions. While we guarantee our cut flowers are fresh upon dispatch, we cannot guarantee their exact lifespan beyond this point due to factors outside our control. For dried flowers, we provide guidance on appropriate storage and handling to help maintain their appearance and longevity, dried flower care instructions. We are not liable for damage or deterioration resulting from improper care or handling by the recipient.
Cancellation and Returns
Our comprehensive cancellation and returns policy, including details on refunds and exchanges, is provided in our separate Refunds and Returns Policy, which forms an integral part of these Terms. Please refer to that policy for full details. Your statutory rights under consumer protection laws, including your right to a cooling-off period for certain online purchases, are not affected by these terms.
Our Liability
Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by English law. Subject to the foregoing, if we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Our total liability to you for any loss or damage arising in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total value of the products ordered by you. We are not liable for any indirect or consequential loss or damage. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
Intellectual Property
All content present on our website, including but not limited to text, graphics, logos, images, photographs, videos, audio clips, digital downloads, and software, is the property of Marguerite Rose or its content suppliers and protected by UK and international copyright, trademark, and other intellectual property laws. You may not use, reproduce, duplicate, copy, sell, resell, access, or otherwise exploit any content from our website for any commercial purpose without our express prior written permission.
Personal Information
We collect and process your personal information strictly in accordance with our Privacy & Cookies Policy. By using our website and placing orders, you acknowledge that you have read and understood our Privacy & Cookies Policy and consent to such processing as described therein.
Events Outside Our Control
We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by any act or event beyond our reasonable control (“Force Majeure Event”). A Force Majeure Event includes without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster, or failure of public or private telecommunications networks. If a Force Majeure Event takes place that affects the performance of our obligations, we will notify you as soon as reasonably possible. Our obligations will be suspended, and the time for performance of our obligations will be extended for the duration of the Force Majeure Event.
Promotional Codes and Discounts
Promotional codes, discount codes, and special offers are subject to specific terms and conditions applicable to each promotion. Unless explicitly stated otherwise, promotional codes and discounts cannot be used in conjunction with any other offers, discounts, or promotions. We reserve the right to refuse the use of any promotional code or discount, and to change or withdraw any offer or promotion at any time without prior notice.
Complaints
If you have a complaint regarding our products or services, please contact us using the details provided in our Contact Information section below. We aim to acknowledge all complaints within 2 working days and provide a full response or resolution plan within 5 working days.
Severability
If any part of these Terms is found by any court or competent authority to be invalid, illegal, or unenforceable, that part shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these Terms shall not be affected.
Changes to Terms
We reserve the right to amend these Terms at any time. Any changes will be posted on our website and will take effect immediately upon their posting. Your continued use of our website and services after changes are posted constitutes your acceptance of the new Terms. We recommend that you check this page regularly to take notice of any changes we make.
Governing Law and Jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the law of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).
Contact Information
If you have any questions, please contact us:
Email: info@margueriterose.co.uk
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
Last Updated: January 2025